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1 Can multiple people in my office be logged into one account at the same time?

SYMPTOM There are several individuals that need to access the same account simultaneously. Will they be able to do so without any issues? SOLUTION Multiple users can access the account simultaneously. In order to do this, all users would need to share the…

2 Can my password be sent to me?

SYMPTOM I cannot remember my password. Can you send it to me? SOLUTION For security purposes, Yearli Technical Support does not supply passwords upon request. Yearli Technical Support cannot verify the person requesting the information is the true owner of…

3 Can Yearli change my email address or password?

SYMPTOM I need to update the email address or password of my Yearli account but cannot log in. I cannot use the Forgot Password option due to the email address in Yearli no longer being an active or valid email address. SOLUTION Procedure 1: Retrieve account…

4 I forgot my password.

SYMPTOM I am unable to log into my Yearli account. I cannot remember my password. How can I log in? SOLUTION To reset your Yearli account password through the website, please do the following: Select the Log In button on the Yearli site. Enter the account…

5 I never received an email to reset my password.

SYMPTOM After requesting to reset my password, I never received the email in my inbox. SOLUTION Procedure 1: Check junk or bulk mail folders Occasionally, email clients will filter the email as junk mail. Please check your junk mail, bulk mail, or promotions…

6 What happens if I do not have access to the email address associated with my account?

SYMPTOM I need to update the email address or password of my Yearli account but cannot log in. I cannot use the Forgot Password option due to the email address on Yearli no longer being an active or valid email address. SOLUTION If the email address in the…

7 When logging into my account it shows I am locked out. What do I do?

SYMPTOM When I try logging into my Yearli account I receive a message stating I am locked out. What do I do? SOLUTION After a set number of failed attempts to log into the Yearli account, the account will become locked for security reasons. The account will…

8 I can’t login to Yearli. Featured

SYMPTOM I am trying to log into my Yearli and having problems. How can I log in to my account? SOLUTION When attempting to log in to the Yearli website, please ensure you are using the email address associated with your account. Passwords are case sensitive…