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1 I can’t print my forms while using the MSN web browser.

SYMPTOM When trying to print my forms, nothing happens when I click on the Download button. How can I fix this? SOLUTION Occasionally, customers using the MSN browser have problems with printing forms. This is due to the MSN browser having built-in security…

2 I’m experiencing problems viewing and using the website.

SYMPTOMS While browsing the website I encountered one of the following issues: The web page did not load. Some fields have red boxes around them and do not go away. SOLUTION If you experience issues while using Internet Explorer: Procedure 1: Use the most…

3 Nothing happens when my recipient clicks on the link to retrieve their 1099, 1095, or W-2 form in Safari.

SYMPTOM The recipient received the email to retrieve their W-2, 1099, or 1095 form. After selecting the link in the email and entering the last four digits of their SSN or EIN, the page displayed showing the link to download the W-2, 1099, or 1095 form. The…

4 What Internet browsers are compatible?

SYMPTOM What internet browsers work with the Yearli website? SOLUTION Yearli will work with the following web browsers: Microsoft Internet Explorer version 11 The current version of Microsoft Edge The current or immediate prior version of Mozilla Firefox…