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I never received an email to reset my password.

Views: 2162 Created: 2014-07-10 15:05 Last Updated: 2018-09-26 09:47

SYMPTOM

After requesting to reset my password, I never received the email in my inbox.

SOLUTION

Procedure 1: Check junk or bulk mail folders

Occasionally, email clients will filter the email as junk mail.  Please check your junk mail, bulk mail, or promotions folders to make sure the emails from Yearli are not being filtered into those.  We also recommend putting no-reply@yearlilogin.greatland.com, core.support@greatland.com and performance.support@greatland.com in your safe list.

Procedure 2: Contact internal IT Department

If you still haven't received your message and have checked your junk, bulk, and/or promotions folders, please contact the email provider or your internal IT department.  In some cases corporate email systems will filter the email as junk or spam and not deliver it to your inbox.  Your email provider or IT Department will be able to check the email server to see if the email was blocked at the corporate level.

Procedure 3: Email address is not valid

If the email address in the Yearli account is no longer valid, the Forgot Password option on the website will not work.  The only way to retrieve the email is to have the old email address reinstated.  If this is not possible, then a new Yearli account can be created; however, the data from the old account will not be available and cannot be migrated to the new account.

Procedure 4: Contact Yearli Technical Support

Yearli Technical Support has the ability to resend the password reset email that was sent via the Forgot Password utility.

APPLIES TO

  • Yearli Core
  • Yearli Performance