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I’m experiencing problems viewing and using the website.

Views: 2268 Created: 2014-07-10 14:50 Last Updated: 2018-01-21 22:22

SYMPTOMS

While browsing the website I encountered one of the following issues:

  • The web page did not load.
  • Some fields have red boxes around them and do not go away.

SOLUTION

If you experience issues while using Internet Explorer:

Procedure 1: Use the most current version of the page

  1. In Internet Explorer, click Tools and then choose Internet Options.
  2. Click on the Settings button below the Browsing history section.
  3. Set the option under Check for new versions of stored pages to be 'every visit to the page' or 'automatically'.
  4. Click OK.

Procedure 2: Delete the Cookies

  1. In Internet Explorer, click Tools and then choose Internet Options.
  2. Click the Delete button below the Browsing history section.
  3. Check Temporary Internet File and Cookies.
  4. Click the Delete button followed by the OK button.

If you are experiencing issues while using Mozilla Firefox:

Procedure 1: Use the most current version of Firefox

  1. At the top of the browser, click on the Firefox button.  Go to the Help menu and select About Firefox.
  2. When the About Firefox window opens, Firefox will check for updates and begin downloading automatically if any are available.
  3. When the updates are downloaded, click the Apply Update button.
  4. Firefox will restart and apply the updates.

Procedure 2: Clear the browsing history

  1. At the top of the browser, click the Firefox button.  Go over to the History menu and select Clear Recent History.
  2. Click the drop-down menu next to Time range to clear and select Everything.
  3. Click the arrow next to Details and make sure you have Browsing & Download History, Cookies and Cache.

Procedure 3: Clear the Cache

  1. At the top of the browser, click the Firefox button.  Click Options.
  2. Click on the Advanced panel.
  3. Select the Network tab.
  4. In the Cached Web Content section, click Clear Now.
  5. Click OK to close the Options window.

Procedure 4: Restart the browser

  1. Finish any open forms in Yearli and close Firefox.
  2. Open Firefox and log back into your Yearli account.

Procedure 5: Use a different browser

Access the Yearli website with the most current version of Microsoft Internet Explorer, Edge, or Google Chrome.

If you are experiencing issues while using Google Chrome:

Procedure 1: Use the most current version of Google Chrome

  1. At the top right of the browser, click the three dots icon. A menu will display.
  2. If there are updates available, you will have an Update Google Chrome option.  Select this to update the browser.

Procedure 2: Clear Browsing History, Cache, and Cookies

  1. At the top right of the browser, click the three dots icon.  A menu will display.
  2. Put the mouse cursor over History.  A second menu will display.
  3. Select History.
  4. Choose to Clear browsing data on the left side of the screen.
  5. Use the drop down menu to clear the following items from: the beginning of time.
  6. Place a check mark next to Browsing history, Download history, Cached images and files, and Cookies and other site data.
  7. Click the Clear browsing data button at the bottom of the screen.

Procedure 3: Restart the browser

  1. Finish any open forms in Yearli and close Google Chrome.
  2. Open Google Chrome and log back into your Yearli account.

Procedure 4: Use a different browser

Access the Yearli website with the most current version of Microsoft Internet Explorer, Edge, or Firefox.

APPLIES TO

  • Yearli Core
  • Yearli Performance